Thank you for shopping at Gemcluster (Brand of PAS PROJECTS PRIVATE LIMITED). We strive to provide high-quality natural gemstones and gemstone jewellery to our customers. If you are not completely satisfied with your purchase, our Refund & Return Policy explains the process for returns, replacements, and refunds.

Returns & Refund Eligibility

We accept return requests under the following conditions:

• The request must be made within 7 days of delivery.

• The product must be unused, unworn, and in original condition.

• The item must be returned with original packaging, certificate (if applicable), invoice, and tags.

• The product must not show any signs of damage, alteration, or wear.

Gemclusters reserves the right to inspect the returned item before approving the refund or replacement.

Non-Returnable Items

The following products are not eligible for return or refund:

• Customized or made-to-order gemstone jewellery

• Energized or astrologically activated gemstones

• Products damaged due to misuse or improper handling

• Items returned without original packaging or certification

• Products returned after the return period

Refund Process

Once we receive and inspect the returned product:

1. The refund request will be reviewed.

2. If approved, the refund will be processed within 5–7 business days.

3. The amount will be refunded to the original payment method used during purchase.

Please note that shipping charges (if any) are non-refundable.

Replacement Policy

If the product received is:

• Damaged

• Incorrect

• Defective

You may request a replacement within 48 hours of delivery by contacting our support team with product images and order details.

Once verified, we will arrange a replacement shipment at no additional cost.

Return Shipping

• Customers may be responsible for return shipping charges, unless the return is due to an error from our side (wrong or damaged product).

• We recommend using a trackable courier service for returning items.

Gemclusters will not be responsible for items lost or damaged during return transit.

Order Cancellation

Orders can be cancelled before shipment by contacting our customer support team.

Once the order has been shipped, it cannot be cancelled and will fall under the return policy.

Contact Us

For return or refund requests, please contact:

Gemclusters Support Team

Email: gemclustersofficial@gmail.com
Website: www.gemclusters.com

Please include your order number and product details when contacting us for faster assistance.

Important Note

Gemstones are natural products, and slight variations in color, texture, or inclusions may occur. These natural characteristics do not qualify as defects.